Customer Service

The Anhui Newvision Co,Ltd, insist the spirit of "high-quality brand, honest service, sincere cooperation, sustained improvement” as the soul of our company, to establish a complete customer-centric service system. The system runs through the entire project implementation process. Based on this system to monitor standards, every employee will provide customers with attentive service.
Within the project management process, we adopted CMM3/CMMI3 certification and get recognized by SEI, which will enable us to provide customers with better software products and services.
We provide the following services:
Consulting--- our company will keep on sending employees to communicate with customers to know their needs, and answer the products’ user’s doubts and questions free of charge, and we will provide a reasonable solution according to the user’s actual situation。
Training---our company would provide customers the application training ,the new technology, the openly discussion and other related training by the ways such as internal training or external delivery training.。
Maintenance---we promise to provide customers the good after-sales service, and response to customer's maintenance needs 24 hours, and solve the customers’ problems and ensure the maintenance of quality.
Customer Satisfaction Tracking----throughout the project implementation process, our company is maintaining the interaction with customers at all times, listening to the clients, to pursuer the greatest degree of customer satisfaction .The company has set up hotlines to monitor the project implementation.

Pre-sales technical advice hotline:+86 (0553)3121828-8201
Maintenance Service Hotline:+86 (0553) 3121838-8102
Hotline of the complaints: +86 (0553)3857058